How can we help?

Support for NoobTrade on the web, iPhone and iPad.

Effective October 19, 2026 · AmpliAlpha, Inc.

Start your research

Sign in and search for a supported stock or crypto symbol on Home.
Tap the star next to a symbol to save it. Stock and crypto watchlists are separate.
Open a symbol, review its chart, select indicators and tap Generate.
Review the results, then open History to inspect a similar historical setup.

Use Scan to screen saved symbols. Use Markets to browse market information and external news links. On a phone, the center control switches between stocks and crypto. A wide iPad uses the larger research layout.

NoobTrade is a research tool, not a brokerage or exchange. It does not connect your brokerage account, execute orders or hold funds. Historical matches and estimates do not guarantee future results. Quotes may be delayed, cached or unavailable.

Account and sign-in help

I cannot sign in or receive a verification email

Check the email address you entered and your spam or junk folder. Use the newest verification email; older codes may have expired. If you requested several codes, wait before requesting another. Never share a verification code with support.

For an email-password account, choose Forgot Password on the sign-in screen and complete the email verification steps. If the problem continues, contact us from the email address associated with your account.

What if I use a social sign-in provider?

Where a provider button is available, use the same provider you used to create or link your account. Your provider manages its password; NoobTrade does not receive it. Apple may associate a private relay email address with your account. A matching email does not automatically link two accounts.

If you cannot access the provider, use its account-recovery process or contact NoobTrade support. We cannot bypass provider security or restore a permanently deleted NoobTrade account.

My chart, scan or historical matches are unavailable

Check your connection, selected market and symbol, then try again. Some symbols or time ranges have limited data. An empty historical list is not a forecast, and a missing quote is not a zero price. A Scan overview and a detailed Generate request may use different selections and need not show identical results.

If you see a usage-limit message, wait for the indicated reset before retrying. Repeatedly tapping a button can trigger security or rate limits. Include the affected symbol, selected indicators and approximate time when reporting an issue.

Can I use the app without the cloud assistant?

Yes. Search, watchlists, charts, indicator selection and Generate do not require enabling the optional cloud assistant. In the iPhone/iPad app, its separate Settings control lets you choose whether to send new assistant messages and research context to our backend and, where configured, OpenAI for processing. Turning it off does not itself erase previously submitted information; see the Privacy Notice for deletion requests.

Does the first app version charge me?

The initial iPhone/iPad release is free, with usage limits. It has no in-app purchases or subscriptions. Future paid features would require a separate purchase decision. NoobTrade support will not ask you to transfer money or provide a brokerage API key.

Delete your NoobTrade account

In the iPhone/iPad app, sign in and open Settings → Privacy & support → Delete account. Type DELETE and confirm ownership. Email-password accounts require the current NoobTrade password. Social-only accounts require a fresh sign-in with their linked provider within five minutes.

This permanently removes the ordinary account and associated records from our active application database, including saved symbols, login and usage records, referral records and assistant feedback. Apple authorization is revoked when applicable. Delivered emails, operational logs, provider-held copies, exported files and backups require separate handling; see our Privacy Notice.

If you cannot sign in or find this control, email contact@amplialpha.com from your account email with the subject “NoobTrade Account Deletion.” We may verify ownership. Uninstalling the app or signing out does not delete your account. Deletion does not close a Google, Apple or Facebook account.

Report a problem safely

Tell us your device model, operating-system version, NoobTrade version, approximate time and time zone, and the steps that led to the problem. A screenshot can help, but remove personal information first.

Do not send passwords, one-time codes, payment details, government ID documents, brokerage API keys or sensitive financial information. Support will never ask for your Apple, Google or Facebook password.

For a privacy request or suspected account-security issue, use the same support email and identify the type of request in the subject. Support is not an emergency, brokerage or investment-advice service.